Cliff Van KempenAdminCliff Van Kempen (Product Manager, 1ShoppingCart.com)

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  1. 2 votes
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      1 comment  ·  Big Ideas  ·  Flag idea as inappropriate…  ·  Admin →
      Cliff Van KempenAdminCliff Van Kempen (Product Manager, 1ShoppingCart.com) commented  · 

      Within the "Cart Options" section of Setup, you have the option of not only enabling the buyer acceptance policy, but requiring that the Customer accepts it. Further, there is a separate section tailored to recurring products that can be enabled as well; it will explicitly state the terms of the recurring payment.

      If this does not entirely meet your needs, please be very specific in telling us where the feature(s) may be lacking, and provide more detail on what needs to be changed or added to meet your specific needs.

    • 4 votes
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        2 comments  ·  Big Ideas » Broadcasting  ·  Flag idea as inappropriate…  ·  Admin →

        We are working towards auto-saving in the key composition areas: Broadcasts and Autoresponders.

        We have completed our efforts in the Broadcasts section, and will release these changes to Autoresponders in our November release.

        Please provide us more information on what activity you were performing when logged out, and where you feel we can improve the system with automatic recovery.

        Lynn,

        We have released functionality for the auto-save of working drafts in both the Autoresponder and Broadcast composition pages. You are not the first to report that this is not working as expected, and this is something we are looking into.

        The key problem we face in our system is the requirement to maintain our PCI compliance. This requires that we automatically terminate sessions that appear to be abandoned. While you compose, the browser doesn't tell us that you are active on the page as nothing is being clicked or submitted.

        To combat this, we have to find a way to tell our servers that activity is taking place, and that the connection should not be closed. The big difficulty with this is that technologies that allow us to do this (java etc.) are often vulnerable, and we can't use them. Further, browsers and security software like to block this kind of scripting because it follows the same patterns as adware, spyware, or malicious on-page content.

        Believe me when I tell you we are actively searching for the issue, or a better solution.

        Lastly, I will address your missing posts. If there are duplicate posts, we merge them together into a single idea, which could explain some missing posts. Otherwise, we state quite clearly that all posts in this ideas forum are to be constructive, feature related, and professional. The only reason a post would be removed is that it has been deemed to be non-constructive, policy rather than feature related, or unprofessional in tone or language.

        We believe very firmly in transparency and would never remove a post simply because we are being taken to task for a problem with our platform.

      • 4 votes
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          4 comments  ·  Big Ideas » API  ·  Flag idea as inappropriate…  ·  Admin →

          Please give us specifics on which features do not work together.

          We have been working with Lead Pages to forge a tighter relationship, and need specific examples of where we can integrate more closely to serve our mutual customers.

        • 25 votes
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            under review  ·  7 comments  ·  Big Ideas » Autoresponders  ·  Flag idea as inappropriate…  ·  Admin →

            We have implemented this as an option in our Web Forms, and will likely include this in any changes we make to Bundled Offers.

            There are no immediate plans to make changes in this area, however, we will let everyone know when we look to that area of the system in future.

          • 4 votes
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              2 comments  ·  Big Ideas » Broadcasting  ·  Flag idea as inappropriate…  ·  Admin →

              Where are you adding YouTube videos, into email?

            • 1 vote
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                1 comment  ·  Big Ideas » Orders  ·  Flag idea as inappropriate…  ·  Admin →

                We could use a little more information on this request. Please provide more detail about what improvement you would like to see.

              • 1 vote
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                  1 comment  ·  Big Ideas » Broadcasting  ·  Flag idea as inappropriate…  ·  Admin →

                  We can confirm that this does not currently exist.

                  This is a good suggestion and one we will consider in future.

                • 0 votes
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                    1 comment  ·  Big Ideas » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                    Cliff Van KempenAdminCliff Van Kempen (Product Manager, 1ShoppingCart.com) commented  · 

                    Existing contacts do not have to re-confirm, and do not receive a confirmation message when you import them. Tagging is now part of the import process, so there should be nothing preventing you from doing what you have requested.

                  • 1 vote
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                      4 comments  ·  Big Ideas » Web Forms  ·  Flag idea as inappropriate…  ·  Admin →

                      Actually, you only have to change the settings for the web form; you wouldn't have to re-create it, copy it, or re-install it. Because the settings are saved on our servers, you only have to click on Edit, make the changes you want on the Subscriptions and Confirmation & Save steps, and save your form.

                      Once you have saved the changes, the form will use those new settings for future signups.

                      There is an option to export the full form code so that you can modify the form if you have the skills.

                      Can you give us more information on the problems customizing this code you are encountering?

                    • 84 votes
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                        27 comments  ·  Big Ideas » Payment Gateways  ·  Flag idea as inappropriate…  ·  Admin →
                      • 6 votes
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                          4 comments  ·  Big Ideas » API  ·  Flag idea as inappropriate…  ·  Admin →

                          We provide a read-only API that developers can take advantage of for integration. We allow you or the application developer to call our system to get information; we will also send a notification when a new order is placed for this same purpose.

                          From your comments, it sounds as though you are asking for an API that allows write access. This is something that we do not offer currently as there are a number of headaches from a data and security perspective that arise when you create API calls with this level of access.

                          If this is not what you are looking for, can you please explain what functionality our API is lacking that prevents LeadPages/LeadBoxes from integrating more fully?

                        • 1 vote
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                            1 comment  ·  Big Ideas » API  ·  Flag idea as inappropriate…  ·  Admin →

                            You're right, we really should clarify that new orders include recurring orders. The system regards recurring orders in the same fashion as new orders, which is why we had not differentiated previously.

                          • 4 votes
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                              2 comments  ·  Big Ideas » Recurring Billing  ·  Flag idea as inappropriate…  ·  Admin →

                              Due to PCI compliance, we are unable to store this code. We can only securely pass it along to your gateway from the original transaction; after this, the gateway itself stores the code for future transactions.

                              Which gateway do you use currently?

                            • 14 votes
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                                7 comments  ·  Big Ideas » Payment Gateways  ·  Flag idea as inappropriate…  ·  Admin →
                                Cliff Van KempenAdminCliff Van Kempen (Product Manager, 1ShoppingCart.com) commented  · 

                                We are watching Bitcoin as a payment method currently, but have no immediate plans to accept payments using this cryptocurrent at this point.

                                Although it is receiving a lot of attention at this point, Bitcoin is still relatively new, and very volatile. This article summarizes many of the concerns surrounding this emerging currency:

                                http://techcrunch.com/2014/02/21/goldman-bitcoin/

                              • 7 votes
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                                  3 comments  ·  Big Ideas » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                  Cliff Van KempenAdminCliff Van Kempen (Product Manager, 1ShoppingCart.com) commented  · 

                                  If you are looking to convert contacts who are on your mailing list, but are not optin confirmed, there is a merge code available in broadcasts and autoresponders that you may be unaware of:

                                  %$optinlink$%

                                  This special merge code will allow your contacts to "Confirm" their email address in every message you send out. The best part is that we hide this link from anyone who has already confirmed.

                                  If your goal is to get people who are off mailing list because they did not opt in, then the "second chance" email mentioned in the comments here will do the trick.

                                • 8 votes
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                                    3 comments  ·  Big Ideas » Shopping Cart  ·  Flag idea as inappropriate…  ·  Admin →
                                    Cliff Van KempenAdminCliff Van Kempen (Product Manager, 1ShoppingCart.com) commented  · 

                                    This is a good, and common suggestion... However, many experts are concerned that this strategy only encourages a pattern of behavior.

                                    The more often merchants use the "Get a discount if you try and abandon" win-back, the more people will rely on that fact and game the system. In effect, this strategy teaches consumers that by trying to abandon they will never have to pay full price for anything.

                                  • 1 vote
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                                      2 comments  ·  Big Ideas » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                      Cliff Van KempenAdminCliff Van Kempen (Product Manager, 1ShoppingCart.com) commented  · 

                                      While we display the full state name on the order form, we actually send the abbreviated code to your gateway, and use the short code for any shipping calculations.

                                      The fully spelled State is visual only.

                                    • 22 votes
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                                        5 comments  ·  Big Ideas » Ad Trackers  ·  Flag idea as inappropriate…  ·  Admin →

                                        Profits: I can tell you that you will have the ability to perform those kinds of searches very soon. Check out this thread for more information:

                                        http://ideas.1shoppingcart.com/forums/20399-big-ideas/suggestions/830057-improved-contact-search?ref=title

                                      • 2 votes
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                                          1 comment  ·  Big Ideas » Contacts  ·  Flag idea as inappropriate…  ·  Admin →

                                          The easiest way to accomplish this currently, is:

                                          1. Create a new Autoresponder; call it "Delete Me"

                                          2. Import the list you created to that Autoresponder (they will not have to confirm, nor will they receive any email.

                                          3. Search for all clients assigned to that autoresponder, and delete them.

                                        • 1 vote
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                                            2 comments  ·  Big Ideas » Orders  ·  Flag idea as inappropriate…  ·  Admin →

                                            As long as your gateway supports "pre-authorization", you can set your cart to "Authorize Only" for your transactions in Gateway Setup.

                                            You would then come back to the order when you ship and "Capture" the transaction to collect payment.

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