Justin BellAdminJustin Bell (Director of Product Strategy, 1ShoppingCart.com)

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  1. 46 votes
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      9 comments  ·  Big Ideas » Analytics  ·  Flag idea as inappropriate…  ·  Admin →

      We have this slotted for our 2015 roadmap, but it has not been scheduled. Likely something we will target for mid year time frame.

      Sorry Barry, you're right the latest script is not the one that was integrated recently. We'll look into this further. Thanks.

    • 1 vote
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        2 comments  ·  Big Ideas » Autoresponders  ·  Flag idea as inappropriate…  ·  Admin →

        Can you describe a specific scenario that you are not getting the expected results for a custom segment? It is possible today to find all users subscribed to AR XYZ that subscribed between two specific dates. You would create two criteria rows for your segment as follows:

        Autoresponder Subscriptions > Subscribed to > Equals > XYZ
        Autoresponder Subscriptions > Subscribed On > Between > Date 1 and Date 2

        This would only return contacts who are subscribed to XYZ that subscribed between date 1 and 2.

        Can you explain what is different about what you would like to accomplish?

      • 3 votes
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          1 comment  ·  Big Ideas » Recurring Billing  ·  Flag idea as inappropriate…  ·  Admin →

          This is possible to configure today using the Autoresponder rules feature found in the recurring billing options for each product combined with an autoresponder that is set up to send a message to you instead of the customer.

          Step 1: Create an Autoresponder Campaign

          - Create a new autoresponder, name it something like "Cancellation Notices"
          - When you get to the Message step, create a new message.
          - On the "Settings" for the message, select the option to "Send To" an "Alternate Destination".
          - Enter the email address you would like to receive the notices in the field provided.
          - On the message design step, you can create the email you want to receive and use merge codes to merge in the customer's information so you know who cancelled.

          Step 2: Create an Autoresponder Rule

          - Go to the recurring billing options for your product.
          - In the autoresponder rules section, create a new rule that for the "Cancelled" status that subscribes the customer to the new autoresponder you created.

          With this setup anytime one of your recurring orders is cancelled, the customer will be subscribed to the autoresponder and you will receive the email with their information letting you know they cancelled.

          Hope this helps!

        • 1 vote
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            1 comment  ·  Big Ideas » Orders  ·  Flag idea as inappropriate…  ·  Admin →

            We had considered including data about the product purchased in the client details, but found it to be a challenge when a customer purchases a large number of products. Do you have any thoughts on how you would want multiple product purchases represented in the client details?

            Which buttons are you finding that are not working? We will want to make sure these bugs are tracked so they can be scheduled to be fixed.

          • 3 votes
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              1 comment  ·  Big Ideas » Recurring Billing  ·  Flag idea as inappropriate…  ·  Admin →

              You can perform a search for customers who have a recurring order from the Manage Contacts tool using a Custom Segment. Just add filters to search for Contact Details > Company Name and a second for Recurring Orders using the field you desire. From the search results you can now click the contact's name and then the recurring order tab to see that contact's recurring orders.

              From the recurring orders screen you can still see the recurring price and the billing history from the recurring orders list. Can you clarify what you mean for this?

            • 84 votes
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                27 comments  ·  Big Ideas » Payment Gateways  ·  Flag idea as inappropriate…  ·  Admin →

                Understood. Simplify has plans to provide a solution outside of the US soon, so we will not likely be pursuing an integration with Stripe in the meantime. Sorry.

                That's it! Everything is instantly approved and connected once you fill out the application and link your account.

                Yes absolutely. Simplify is fully integrated with all functions of 1SC including recurring billing.

              • 1 vote
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                  2 comments  ·  Big Ideas » Control Panel & Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi Gary,

                  As a hosted application service provider we have a very robust backup process that protects all of our user's data in cases of a major failure. If there were ever an issue that resulted in data corruption (which has never been the case in our 14 year history) we would have full ability to restore right up to the moment the problem occurred.

                  I understand that a big part of your request was a way to back up your own account's configuration and data to a specific point in time, which we do not provide. While this is a common option in many Hosting products, it is not so common in the hosted software application industry.

                  That being said, I believe the idea you have presented has merit and I look forward to hearing thoughts from other users on the importance of this feature.

                  One recommendation we have that is a good preventative measure to protecting your configuration is to control who has access to your account using the Access Management tool. This tool allows you to create individual user accounts for each person the requires access to your account. It also allows you to assign roles to each user, which defines which options they can access. By restricting access to your account you can effectively prevent configuration changes that are a risk to your business.

                  Cheers,

                  Justin

                • 1 vote
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                    1 comment  ·  Big Ideas » Shopping Cart  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi Deb, Today you can control where customers go when they click Clear Cart, Continue Shopping or complete their purchase on a product by product basis. These options appear in the product configuration within the "Links" tab.

                    We also have a Mobile optimized checkout flow that you can enable under Setup >> Mobile Checkout.

                    Is there something else that you were looking for that you have found cannot be done today using these existing options?

                  • 3 votes
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                      1 comment  ·  Big Ideas » Orders  ·  Flag idea as inappropriate…  ·  Admin →

                      This is currently being done for any payment gateway that supports this option. Which payment gateway are you using?

                    • 1 vote
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                        1 comment  ·  Big Ideas » Orders  ·  Flag idea as inappropriate…  ·  Admin →

                        There will be an enhancement added in this month's release that will allow this to be done for Recurring orders. Future work will be done to add this for regular orders as well.

                      • 4 votes
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                          3 comments  ·  Big Ideas » Recurring Billing  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi Tony,

                          Sorry, I didn't not fully understand the request. Thanks for the additional detail. Today you can update each recurring order manually to change the date each customer will be billed on when you use the "Charge Monthly on Billing Date" option.

                          One question I have for you is to do with the original or initial order amount. Would you expect the initial order to be pro-rated based on the number of days between the original order date and the next "billing day"? How would you expect the initial order to be processed in a case where the customer purchases on the last day of a month (say the 31st) and you have the recurring billing day set to the 1st? In this case the customer would be charged the first recurring charge the day after their initial order. Is this how you would expect it work?

                        • 1 vote
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                            1 comment  ·  Big Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi Carl, I'm not completely clear on what you would like to do. I think what your asking is for a quick way to send a broadcast to a list of customers who have ordered either a) in a specific date range or b) a specific product.

                            If so, there is a much easier way to create a target list for a broadcast than using the export and import tool. You can go under Contacts >> Manage Contacts >> Advanced Search and use the custom filters to search for the list of customers you want to broadcast to based upon their order history. Once you do this, you can use the "Hit list Action" menu on the search results to send a broadcast.

                            Let me know if you have more questions, I'm pretty sure there is a solution for you in this case.

                          • 1 vote
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                              1 comment  ·  Big Ideas » Affiliate Module  ·  Flag idea as inappropriate…  ·  Admin →

                              It is possible to merge an affiliate ID into any broadcast or autoresponder using the Affiliate ID - %$afid$% merge code.

                              Using this merge code you can embed an affiliate's entire unique referral URL into an email by typing in the base URL that should look like this:

                              http://www.1shoppingcart.com/app/?af=

                              By appending the Affiliate ID merge code to the end of this link, it will add the unique ID to the end of this URL to complete each affiliate's unique referral link:

                              http://www.1shoppingcart.com/app/?af=%$afid$%

                              Your Affiliate's default referral URL will forward people to your Default Affiliate Program's destination URL, or the Custom URL if you have overridden this for an individual affiliate.

                              If you want to embed a link that takes the person directly to the cart for a specific product, such as a 1 step or 2 step checkout link there is another way you can do this. First you need to use the Quick Link Builder for the specific product you want affiliate's to sell by going to Products >> Manage Products, clicking to Edit the product and going to the "Links" tab to click the "Quick Link Builder".

                              From here you will choose the "Regular Link" option, then expand the "Advanced Settings" and enter one of your Affiliate's ID numbers into the Affiliate ID box and then click the "Generate Links" button.

                              You have now created a link that looks like this (1 step checkout example):

                              http://www.1shoppingcart.com/SecureCart/SecureCart.aspx?mid=D4D68C9B-1701-4A4A-BAE4-1737A0F0BDA1&pid=7d2aa3bcc4b2b85bad21dcb13436feeb&bn=1&afid=123456

                              You will notice the system has added the affiliate id to the end of the link after the &afid= parameter which will ensure that affiliate gets credit for the sale.

                              Now, if you want to send a link like this to all of your affiliates through a broadcast or autoresponder and have it merge their own unique affiliate ID you can use the same concept as the first one I described.

                              Take the link you created with the quick link builder:

                              http://www.1shoppingcart.com/SecureCart/SecureCart.aspx?mid=D4D68C9B-1701-4A4A-BAE4-1737A0F0BDA1&pid=7d2aa3bcc4b2b85bad21dcb13436feeb&bn=1&afid=123456

                              And replace the affiliate ID number with the Affiliate ID merge code like this:

                              http://www.1shoppingcart.com/SecureCart/SecureCart.aspx?mid=D4D68C9B-1701-4A4A-BAE4-1737A0F0BDA1&pid=7d2aa3bcc4b2b85bad21dcb13436feeb&bn=1&afid=%$afid$%

                              Now you can email your affiliates a link for a specific product that will ensure they get credit for any sales of that product when someone uses their link.

                              I hope this helps and sorry for the long instructions!

                            • 1 vote
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                                4 comments  ·  Big Ideas » Shopping Cart  ·  Flag idea as inappropriate…  ·  Admin →

                                Thanks for your feedback! It is possible to replace this button on the regular checkout pages on your own by using the Custom CSS box within Setup >> Cart Customization by overriding our default CSS that displays the apply button. This will not work with the Mobile checkout though, so we'll keep this in mind as we plan improvements to our mobile version. Thanks again for your participation in the forum!

                              • 15 votes
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                                  18 comments  ·  Big Ideas » Products & Inventory  ·  Flag idea as inappropriate…  ·  Admin →

                                  This change has not been made in the system as there are some complications with the existing implementation of SKU's for products. The SKU field was initially implemented simply for you to add a SKU that would appear in order notices, invoices, etc. to help with fulfillment. As a result the filed was implemented as an optional field, which in turn limited the functional possibilities.

                                  In addition there are complications with how SKU's are generated for products with multiple product options, which in turn limit how granular inventory can be tracked.

                                  These challenges require a significant effort to solve and must be solved together in order to satisfy the requirements we've collected from our users. We hope to have the opportunity to prioritize this work on our roadmap in the coming months and appreciate everyone's continued support and feedback of this idea. The more we hear from users that this is important, the easier it will be for us to prioritize it against other initiatives that users are asking for.

                                  Thanks everyone for the discussion and your votes! Looking forward to hearing more on how we can make SKU's work for you.

                                • 1 vote
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                                    1 comment  ·  Big Ideas » User Management  ·  Flag idea as inappropriate…  ·  Admin →

                                    Great idea! I look forward to hearing other community member's thoughts on this.

                                  • 4 votes
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                                      1 comment  ·  Big Ideas » Affiliate Module  ·  Flag idea as inappropriate…  ·  Admin →

                                      On our Premium and Professional packages you can create and manage an affiliate program that allows you to track and pay commissions to customers and partners who refer customers to your store. Today you are limited to tracking and paying a dollar amount for commissions though, you cannot track and automatically credit coupons or free products even though you could still use the affiliate program to track this manually.

                                    • 15 votes
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                                        4 comments  ·  Big Ideas » Shipping & Taxes  ·  Flag idea as inappropriate…  ·  Admin →

                                        Per order handling fees can be accomplished by using the shipping module. Many of the shipping options allow you to add an additional handling fee to the shipping cost which only applies once per order.

                                        To charge based upon how many linear feet a customer is ordering, I would recommend usign the price adjustment option found within the product options. You would create a product and then add an option for the user to select the number of feet. You can then add an additional charge for each length (option value) that you provide.

                                      • 1 vote
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                                          2 comments  ·  Big Ideas » Contacts  ·  Flag idea as inappropriate…  ·  Admin →

                                          This is possible using Manage Contacts Advanced Search. Create a new filter that targets the Contact Details category and then the IP field. As long as you know the IP address you are looking for, it should be easy to find the Contact/Customer through this type of search.

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