12 votesREIMatcher supported this idea ·REIMatcher commented
We run a monthly subscription site using 1SC as our front end and recurring billing system. It is killing us that users cannot cancel their own subscription with us. As we grow, this is taking more and more resources to process the manual tickets and phone calls that come in. Suggestion is to allow an autoresponder process to connect to the cancellation request, so that a downsell offer could be made.