Big Ideas

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Welcome. If you have an idea for a great new feature, or would love to see changes to an existing feature, we want to hear from you! Let’s have a conversation.

All we ask is that you keep the tone professional and the message constructive. Please understand that the purpose of this forum is improving the product and adding the features you need. Client Services is available online or by phone for reporting bugs and other support related concerns.

1ShoppingCart would rule the eCommerce world if you just...

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  1. Not make us have to login for support if we are already logged in to our account

    why do we have to re-login to support if we're already logged into the system? Doesn't make sense to me.

    12 votes
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      5 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
    • Let the users with the ability to cancel online as you let them subscribe online

      It would be better if you give the user the possibility to close its account (it cancels order) with you as it is for online registration. If you want to work with users from all countries, avoid the trouble that their have to contact you by phone and expenses that you can not imagine the phone call from some countries to yours. Finally you offer a solution online but you minimize the advantage of forcing the user through a single way to join you by phone that is not the best online solution.

      12 votes
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        1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
      • VA Level Subscriptions. Is that possible?

        I'd like some info on the possibility of VA subscriptions. Also, it would be great to include in that subscription (or sooner) when I want to get phone support to be able to pay for it myself rather than you charging my client.

        -Thanks.

        7 votes
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          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
        • User Manual not User Friendly

          The basic user manual does not provide even the most basic of information so that we can set up and use easy-web automation with ease.

          Basic details published are wrong about page layouts and menus and customer support, while helpful, spend alot of time placing us on hold to go and fnd out the answer to even the most basic questions.

          5 votes
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            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
          • Create How To Videos.

            If your help videos were more "how to" you would have less tech calls. Use flow charts or specific examples . i.e. How do I send out an email to all my affiliates that includes their affiliate codes embedded so they can use them immediately.

            4 votes
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              0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
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                1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
              • Create a known issues and workaround section to this site...

                Can you PLEASE add a section here for compiling a list of known issues and the associated work arounds?

                We've had several issues lately that appear to have valid work arounds but it would save us using a ticket if you could post all of the open tickets and workarounds so that we can search them!

                thanks much,

                Heidi

                2 votes
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                  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                • Single username/password for shopping cart and support

                  Why the heck are there two seperate passwords to remember?

                  1 vote
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                    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please create a billing plan for Contacts between 10,000 and 25,000

                    We are currently approaching our 10,000 contact limit. The next level is 25,000 contacts which is double our annual cost for the shopping cart.
                    We are a small business and growing slowly. I wish you would have increments of 5,000 additional contacts for a more affordable price for a small business.

                    1 vote
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                      0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                    • Multiple support accounts with one email. I manage 10 carts - need accounts for all w/ one email ad

                      I manage several accounts but use the same email as their support team. I need to be able to create multiple support accounts - one for each client but still use my team email. Please make this possible.

                      1 vote
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                        0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                      • I can't login to your site ID = 61167.

                        I can't access your site. My money is NOT going to my PayPal account. ID = 61167.

                        1 vote
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                          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                        • Integrate Support Portal with Members Area

                          Currently if you are logged in and click Support -> Signup & Login to Support Portal, you have to create a separate login by entering all your contact details and merchant ID.

                          The Support Portal should be integrated with the members area so that if you're logged into your account and click on Support Portal, you should get access to the support info.

                          At the very least, there should be a "lost password" link for recovering your password. There currently isn't one.

                          So here is the process I just went through:

                          I clicked Support -> Support Portal
                          I was presented…

                          1 vote
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                            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please create a way to Archive old Support Tickets so they don't clutter up the List!

                            It's especially a pain to have to go to a second page to see if I've received an answer to my latest question - would love to be able to archive the ones I'm done with to keep the list of current inquiries short and tidy!

                            Thanks

                            1 vote
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                              0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                            • Help links

                              Have just 1 'Help' link on every page and include the USER GUIDE and Support Tickets link.
                              Also, provide a Quick Start/Overview page of the key basic steps to integrate a basic shopping cart into a web page.

                              1 vote
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                                0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                              • Tutorial Videos/ For New Features

                                Can I please ask that before any new features or enhancement to the 1SC platform are released, that ALL the accompanying Tutorial/Video also be done AT THE SAME TIME.

                                Not 3 or 4 months after. Because that is no help at all..

                                The is particularly obvious re the recent release of the ‘Segments’ and ‘Tags’ function.

                                There was no detailed written information or video tutorials made available AT THE TIME OF RELEASE, and so people are scrambling around trying to work out how to use these new functions effectively.

                                The only option available was to contact ‘Support’, but that is…

                                1 vote
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                                  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                • sort responses in the support portal by date

                                  We can't identify the most responses from the support techs - we have to go through each one to find out what is the most recent - either add the date/time to the reply window or sort in order so we can find the responses easily please.

                                  Idea also could include nesting responses.

                                  1 vote
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                                    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                  • our affiliate payments should optionally be payable via PAYPAL rather than a printed check

                                    as a ISC affiliate reseller, our affiliate payments should optionally be payable via PAYPAL rather than a printed check. This would be MUCH more efficient, and less costly to 1SC and quicker and more efficient for us resellers

                                    1 vote
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                                      0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 24 hr customer service for everyone!

                                        I think you should offer your best customer service to all of your customers not as an add-on. I think its a great idea to offer setup and VA support for an extra fee but everyone deserves excellent customer care.

                                        1 vote
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                                          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                        • customer portal usability upgrade

                                          I have had to use the customer portal a lot recently and would find it much more helpful if the replies were threaded so we can keep track of replies sequentially.

                                          0 votes
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                                            1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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