Ability to manually modify "charge status" without sending a receipt
During a review we found 4 or 5 year old orders that had failed or been shunted into the gateway review cue that we had captured from the gateway, but failed to change in the cart. When we manually changed the "charge status" in 1SC, just to clean things up, the customer was sent a receipt, which is how it is supposed to work, I guess. Soon after we received phone calls wondering if they were being charged without their knowledge. This required us to check in both the gateway and 1SC to verify if new activity had, indeed, occured. In the gateway, nothing. In 1SC it simply looked like the record had been corrected. No transaction notice was forwarded to us so we assumed that was it. It would be good, for accounting purposes, to be able to modify "charge status" without generating an automatic receipt. Perhaps there could be a check box, that when checked, would block the receipt from being sent. This would save time, confusion, and customer dissatisfaction.