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Tutorial Videos/ For New Features

Can I please ask that before any new features or enhancement to the 1SC platform are released, that ALL the accompanying Tutorial/Video also be done AT THE SAME TIME.

Not 3 or 4 months after. Because that is no help at all..

The is particularly obvious re the recent release of the ‘Segments’ and ‘Tags’ function.

There was no detailed written information or video tutorials made available AT THE TIME OF RELEASE, and so people are scrambling around trying to work out how to use these new functions effectively.

The only option available was to contact ‘Support’, but that is painfully slow and you don’t get the detailed answers needed

And that is unbelievably frustrating and annoying

So, your developers should have all the documentation, user instruction and tutorials done BEFORE any functional update release happens.

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