URGENT: Web Developer department.
There are two statements our customers are receiving with auto-response and they are not a policy of our company. Even after explaining to some customers, it has caused several issues with customer relations. These statements must be removed off our auto receipts as soon as possible. The statement received by our customers are as follows: "Thank you for submitting an order. Your payment has been authorized through your credit card provider. Your credit card will not be billed until your order ships, at which time you will be sent another confirmation email." The statements: "Your credit card will not be billed until your order ships, at which time you will be sent another confirmation email." Is not our company policy. #1, When we Special Order our products overseas, we must charge for the items before shipping...not AT the time of shipping. #2, We DO NOT send "another confirmation email". It is not necessary for our application. I ask that your staff please remove this wording from our auto-invoices at the earliest. We do NOT claim this wording to be true and we do NOT represent this practice. These are FALSE statements for our company policy. Please contact me with a solution. Thank you in advance. Bob, Sales Manager, TPI. 615-826-8853
hard coded in your system that we are unable to remove. These statements are not true for our company. The