When a commission is retracted and shows up on the commission report for that month, it disappears from the reports after it is paid and/or retracted. Also, the affiliate never gets a report when the commission is retracted and should know this info. So when an affiliate calls and says, "Why did you retract the commission, I try to pull it up and it doesn't appear. Gone. Zip. Makes me look stupid and it is your software that is.
So now I print the commission page, but now I still cannot find who the retracted commission customer info is to tell the affiliate.
It would be so nice if the affiliate would get a notice when commission/refunds are issued and have a way for me, like clicking on the retracted commission when it appears in the report, to be able to click on it and see the corresponding order.
That's what computers are for. To make number crunching stuff like this easy.
It was so complicated that I had to call support and find out what was going on. All he could do is show me where refunded order were and I should look at each one, see what date it was refunded, and pass that info on to my affiliate. NOT A GOOD ANSWER. And to top it off, they charged me $10 to tell me that was the best answer that they had.
Not a happy camper.