I would like to be able to change customer orders manually.
Customers frequently input items, addresses, sizes or other options incorrectly, they call or email us to let us know of the needed changes, which we update in our separate system. But the automatic replies they receive from the cart still shows the incorrect order info. This confuses customers. We do not want to make them completely resubmit a new order. The ability to manually change the info in the cart would help tremendously.
Soul Art Studio Inc. commented
Yes! Sometimes people order multiples of the same item by mistake. We have to issue a partial refund via our payment gateway, but then the numbers don't match up with 1SC. It creates an accounting headache almost every day. We need to be able to adjust orders or have the ability to issue partial refunds from within 1SC (already voted on this too).
Alchemilla Skin Care commented
Totally agree. We sometimes need to be able to enter 'internal' notes to an order record. As with Larry, we would like to be able to add a personal note to the tracking order email too...
Larry Kolinek commented
and please have a text box for a note to the customer. we give personal attention to most customers, by entering a short little note of thanks, etc. etc. So if we could edit the order, we would then add our custom note to the customer and once the order was shipped, the email WITH THE tracking number ALSO has our custom note to them.
Larry Kolinek commented
Being able to edit an order is essential. Customer's do make mistakes OR even better, they want to ADD to the order. There is no need to "force" a customer to place another order.
Often a customer will order and then call asking -- can you "add, change, etc" the order.
Lamp Post Homeschool commented
You can edit the Shipping Address and other customer information when you are viewing the order--which I didn't know for a long time until I saw the Edit button on the shipping address. When you click on the customer name, you can edit the customer's information. Very handy when a customer calls and requests a change. You can make the change and re-send the email receipt to verify the change for the customer. Love that feature.
Absolutely necessary. If the shipping address is wrong on an order, we have to manually write it on a printed copy for the shipper. This would cut down on error rates and would be more efficient.
House of Jacobs commented
I couldn't agree more. The ability to change an order would benefit both my staff and our customers.
There are so many applications for this one. The one that comes to mind for me is if a customer makes a purchase and lets us know they'd like to add a recurring order to the original order. Why should they have to go back through the shopping cart again?
Which also brings up the issue of an any amount refund. If the cart isn't used to keep inventory, it can be used to keep dollar amounts accurate. What of a partial refund on shipping? Or something else. The all or nothing refund just doesn't do it.
FullMoons Cauldron U.K. commented
We agree. The current situation is a pain when customers want to change / add something to the order or select the wrong shipping option. To be able to change the details held on the system which inturn will change the invoice / packing list / emails would be great!
Solace International Inc. commented
absolutely!!!! very needed