Entire record deleted when a customer unsubscribes. Does not allow us to review the customer's history. Why?
Entire record deleted when a customer unsubscribes. Does not allow us to review the customer's history. Why? I would like to be able to review unsubscribes to see if there is a pattern -- in order to improve our customer service. With the records deleted, we have no idea if it's a particular autoresponder message, or if the person is new or has been there for years and bought products and services. How does removing a contact affect our sales reports?
Very, very GREAT suggestion! It has frustrated me for YEARS that I can't see WHO has unsubscribed after a particular broadcast. Being able to not only do that, but to see the contact's entire history (including messages sent from Autoresponders), would be AWESOME.
Lara Adler commented
Oh. I had no idea that 1SC did this! Yes! Please allow us to see our unsubscribes- if the system erases their history in the database, and they were at one point a buying customer, will is also delete their transaction from my history??