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Big Ideas

We love your feedback. You help make us better!

Welcome. If you have an idea for a great new feature, or would love to see changes to an existing feature, we want to hear from you! Let’s have a conversation.

All we ask is that you keep the tone professional and the message constructive. Please understand that the purpose of this forum is improving the product and adding the features you need. Client Services is available online or by phone for reporting bugs and other support related concerns.

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  1. Not make us have to login for support if we are already logged in to our account

    why do we have to re-login to support if we're already logged into the system? Doesn't make sense to me.

    11 votes
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    5 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  2. Let the users with the ability to cancel online as you let them subscribe online

    It would be better if you give the user the possibility to close its account (it cancels order) with you as it is for online registration. If you want to work with users from all countries, avoid the trouble that their have to contact you by phone and expenses that you can not imagine the phone call from some countries to yours. Finally you offer a solution online but you minimize the advantage of forcing the user through a single way to join you by phone that is not the best online solution.

    12 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  3. VA Level Subscriptions. Is that possible?

    I'd like some info on the possibility of VA subscriptions. Also, it would be great to include in that subscription (or sooner) when I want to get phone support to be able to pay for it myself rather than you charging my client.

    -Thanks.

    7 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  4. User Manual not User Friendly

    The basic user manual does not provide even the most basic of information so that we can set up and use easy-web automation with ease.

    Basic details published are wrong about page layouts and menus and customer support, while helpful, spend alot of time placing us on hold to go and fnd out the answer to even the most basic questions.

    5 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  5. Create How To Videos.

    If your help videos were more "how to" you would have less tech calls. Use flow charts or specific examples . i.e. How do I send out an email to all my affiliates that includes their affiliate codes embedded so they can use them immediately.

    4 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  6. HP printer setup | 1-877-353-6650 | HP wireless printer setup

    HP Printer Setup is a main association bargains in specialized help, our professionals are experienced from printer industry, printer disconnected, wireless printer setup, printer not printing are the most well-known issues, confronting issue identified with your printer? call our master at 1-877-353-6650 to fix all issues.
    https://www.printers-setup.us/hp-printer-setup.html
    https://www.printers-setup.us/
    https://www.printers-setup.us/123-hp-com-setup.html

    3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  7. How to configure Norton 360 and VPN?

    If you don’t configure Norton 360’s firewall to allow the VPN, it can inadvertently block the VPN. So to configure the firewall to allow the VPN, you need to follow the steps given below:
    • Step 1: Open the Norton 360 software
    • Step 2: Click on ‘Run Live Update’
    • Step 3: Select ‘Advanced Settings.’
    • Step 4: Choose ‘Firewall protection settings’ from the available options
    • Step 5: Select ‘VPN’ from the file chooser
    • Step 6: Select ‘Permit’ menu
    • Step 7: Select ‘any computer.’
    • Step 8: Then you have to select ‘All ports’ and ‘all types of communication.’
    • Step 9: Enter a text description and finish the configuration.

    Follow these steps and complete Norton 360’s configuration with VPN. If these steps don’t come out to be helpful, contact Norton phone number and get assistance from the executives.

    Read more : https://247antivirushelpline.com/norton/

    If you don’t configure Norton 360’s firewall to allow the VPN, it can inadvertently block the VPN. So to configure the firewall to allow the VPN, you need to follow the steps given below:
    • Step 1: Open the Norton 360 software
    • Step 2: Click on ‘Run Live Update’
    • Step 3: Select ‘Advanced Settings.’
    • Step 4: Choose ‘Firewall protection settings’ from the available options
    • Step 5: Select ‘VPN’ from the file chooser
    • Step 6: Select ‘Permit’ menu
    • Step 7: Select ‘any computer.’
    • Step 8: Then you have to select ‘All ports’ and ‘all…

    3 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
  8. organize the videos into a step by step sequence someone new would follow to set up the cart....

    3 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    under review  ·  Michael Valiant - Product Management responded

    This is an excellent suggestion. We will investigate what we can do to improve this.

  9. Create a known issues and workaround section to this site...

    Can you PLEASE add a section here for compiling a list of known issues and the associated work arounds?

    We've had several issues lately that appear to have valid work arounds but it would save us using a ticket if you could post all of the open tickets and workarounds so that we can search them!

    thanks much,

    Heidi

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  10. Single username/password for shopping cart and support

    Why the heck are there two seperate passwords to remember?

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  11. Please create a billing plan for Contacts between 10,000 and 25,000

    We are currently approaching our 10,000 contact limit. The next level is 25,000 contacts which is double our annual cost for the shopping cart.
    We are a small business and growing slowly. I wish you would have increments of 5,000 additional contacts for a more affordable price for a small business.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  12. Multiple support accounts with one email. I manage 10 carts - need accounts for all w/ one email ad

    I manage several accounts but use the same email as their support team. I need to be able to create multiple support accounts - one for each client but still use my team email. Please make this possible.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  13. I can't login to your site ID = 61167.

    I can't access your site. My money is NOT going to my PayPal account. ID = 61167.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  14. Integrate Support Portal with Members Area

    Currently if you are logged in and click Support -> Signup & Login to Support Portal, you have to create a separate login by entering all your contact details and merchant ID.

    The Support Portal should be integrated with the members area so that if you're logged into your account and click on Support Portal, you should get access to the support info.

    At the very least, there should be a "lost password" link for recovering your password. There currently isn't one.

    So here is the process I just went through:

    I clicked Support -> Support Portal
    I was presented with a login
    I entered the login details for my 1SC account
    This was rejected so I tried another password I might have used in the past
    This also was rejected so I decided maybe I never signed up
    I tried to sign up, entering all the required details
    This was rejected because it said my e-mail address has already been used. This means I have signed up before, so I just need to know my login details but there is no "forgot password" link.
    So now I had to e-mail support to see if they can help me get into the support portal.

    I'm pretty sure the point of the support portal is to cut down on the involvement of support personnel, but the way it's set up I would think it's not fully accomplishing that.

    In fact, I was just curious about something and wouldn't have bothered calling/e-mailing about it, but the fact that I can't get into the support portal was worth contacting support so it actually created unnecessary staff involvement because of the current setup.

    Currently if you are logged in and click Support -> Signup & Login to Support Portal, you have to create a separate login by entering all your contact details and merchant ID.

    The Support Portal should be integrated with the members area so that if you're logged into your account and click on Support Portal, you should get access to the support info.

    At the very least, there should be a "lost password" link for recovering your password. There currently isn't one.

    So here is the process I just went through:

    I clicked Support -> Support Portal
    I was presented…

    1 vote
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  15. What to when QuickBooks bank transactions are missing?

    If you are trying to download the bank transaction in QuickBooks but you are not able to find some of your transaction details. The reason why your transaction is missing are listed below:
    •Some companies do not post the transaction until next morning for downloading.
    •Some banks will show the transaction on their website, but they will be not available to download till the next morning.
    •Wait for at least 24 hours if the transaction that is missing is the most recent one.

    Make sure that you are choosing the correct date slot for which you want to see the transaction. But if you still are not able to see the transaction then without thinking twice, call QuickBooks helpline number where professionals will resolve your issue in no time. https://www.proaccountingweb.com/quickbooks.php

    If you are trying to download the bank transaction in QuickBooks but you are not able to find some of your transaction details. The reason why your transaction is missing are listed below:
    •Some companies do not post the transaction until next morning for downloading.
    •Some banks will show the transaction on their website, but they will be not available to download till the next morning.
    •Wait for at least 24 hours if the transaction that is missing is the most recent one.

    Make sure that you are choosing the correct date slot for which you want to see the…

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  16. Please create a way to Archive old Support Tickets so they don't clutter up the List!

    It's especially a pain to have to go to a second page to see if I've received an answer to my latest question - would love to be able to archive the ones I'm done with to keep the list of current inquiries short and tidy!

    Thanks

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  17. How to Fix Norton not Scanning Issue

    One common issue which the users of Norton antivirus software face are when their software is not scanning properly. When faced with such an issue, the users can easily undertake the below-given steps:
    Users have to download Norton Remove and Reinstall tool.
    Now from the download file, run the NRnR icon.
    Further, read the license agreement and then click on ‘Agree.’
    Then click on Remove and Reinstall, where you have to click on ‘Remove’ or ‘Continue.’
    Now the user has to restart the system.
    Finally, follow the onscreen instructions to reinstall Norton software.
    If the users face any issue while following the given steps, they can easily connect with Norton customer care and seek assistance from the professionals at this service. This service is functional throughout the day and is free of charge. These executives would ensure that the issue has been resolved at the earliest. https://www.goforhelpline.com/

    One common issue which the users of Norton antivirus software face are when their software is not scanning properly. When faced with such an issue, the users can easily undertake the below-given steps:
    Users have to download Norton Remove and Reinstall tool.
    Now from the download file, run the NRnR icon.
    Further, read the license agreement and then click on ‘Agree.’
    Then click on Remove and Reinstall, where you have to click on ‘Remove’ or ‘Continue.’
    Now the user has to restart the system.
    Finally, follow the onscreen instructions to reinstall Norton software.
    If the users face any issue while…

    1 vote
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  18. Help links

    Have just 1 'Help' link on every page and include the USER GUIDE and Support Tickets link.
    Also, provide a Quick Start/Overview page of the key basic steps to integrate a basic shopping cart into a web page.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Edit…  ·  Delete…  ·  Admin →
  19. Tutorial Videos/ For New Features

    Can I please ask that before any new features or enhancement to the 1SC platform are released, that ALL the accompanying Tutorial/Video also be done AT THE SAME TIME.

    Not 3 or 4 months after. Because that is no help at all..

    The is particularly obvious re the recent release of the ‘Segments’ and ‘Tags’ function.

    There was no detailed written information or video tutorials made available AT THE TIME OF RELEASE, and so people are scrambling around trying to work out how to use these new functions effectively.

    The only option available was to contact ‘Support’, but that is painfully slow and you don’t get the detailed answers needed

    And that is unbelievably frustrating and annoying

    So, your developers should have all the documentation, user instruction and tutorials done BEFORE any functional update release happens.

    Can I please ask that before any new features or enhancement to the 1SC platform are released, that ALL the accompanying Tutorial/Video also be done AT THE SAME TIME.

    Not 3 or 4 months after. Because that is no help at all..

    The is particularly obvious re the recent release of the ‘Segments’ and ‘Tags’ function.

    There was no detailed written information or video tutorials made available AT THE TIME OF RELEASE, and so people are scrambling around trying to work out how to use these new functions effectively.

    The only option available was to contact ‘Support’, but that is…

    1 vote
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  20. sort responses in the support portal by date

    We can't identify the most responses from the support techs - we have to go through each one to find out what is the most recent - either add the date/time to the reply window or sort in order so we can find the responses easily please.

    Idea also could include nesting responses.

    1 vote
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