why do we have to re-login to support if we're already logged into the system? Doesn't make sense to me.

It would be better if you give the user the possibility to close its account (it cancels order) with you as it is for online registration. If you want to work with users from all countries, avoid the trouble that their have to contact you by phone and expenses that you can not imagine the phone call from some countries to yours. Finally you offer a solution online but you minimize the advantage of forcing the user through a single way to join you by phone that is not the best online solution.

I'd like some info on the possibility of VA subscriptions. Also, it would be great to include in that subscription (or sooner) when I want to get phone support to be able to pay for it myself rather than you charging my client.

-Thanks.

The basic user manual does not provide even the most basic of information so that we can set up and use easy-web automation with ease.

Basic details published are wrong about page layouts and menus and customer support, while helpful, spend alot of time placing us on hold to go and fnd out the answer to even the most basic questions.

If your help videos were more "how to" you would have less tech calls. Use flow charts or specific examples . i.e. How do I send out an email to all my affiliates that includes their affiliate codes embedded so they can use them immediately.

Can you PLEASE add a section here for compiling a list of known issues and the associated work arounds?

We've had several issues lately that appear to have valid work arounds but it would save us using a ticket if you could post all of the open tickets and workarounds so that we can search them!

thanks much,

Heidi

Why the heck are there two seperate passwords to remember?

We are currently approaching our 10,000 contact limit. The next level is 25,000 contacts which is double our annual cost for the shopping cart.
We are a small business and growing slowly. I wish you would have increments of 5,000 additional contacts for a more affordable price for a small business.

I manage several accounts but use the same email as their support team. I need to be able to create multiple support accounts - one for each client but still use my team email. Please make this possible.

I can't access your site. My money is NOT going to my PayPal account. ID = 61167.

It's especially a pain to have to go to a second page to see if I've received an answer to my latest question - would love to be able to archive the ones I'm done with to keep the list of current inquiries short and tidy!

Thanks

Have just 1 'Help' link on every page and include the USER GUIDE and Support Tickets link.
Also, provide a Quick Start/Overview page of the key basic steps to integrate a basic shopping cart into a web page.

We can't identify the most responses from the support techs - we have to go through each one to find out what is the most recent - either add the date/time to the reply window or sort in order so we can find the responses easily please.

Idea also could include nesting responses.

as a ISC affiliate reseller, our affiliate payments should optionally be payable via PAYPAL rather than a printed check. This would be MUCH more efficient, and less costly to 1SC and quicker and more efficient for us resellers

complaint

I think you should offer your best customer service to all of your customers not as an add-on. I think its a great idea to offer setup and VA support for an extra fee but everyone deserves excellent customer care.

I have had to use the customer portal a lot recently and would find it much more helpful if the replies were threaded so we can keep track of replies sequentially.