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1ShoppingCart would rule the eCommerce world if you just...

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  1. Combining customer records

    I would like to see a way to combine customer records. If a customer comes back and uses a new email address, that becomes a new record. I can see many instances where I have the same customer with multiple email addresses, and it would be nice to somehow combine them.

    50 votes
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      5 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
    • I would like to be able to see a record of all the e-mails sent to each person on my list.

      If you could look up a person in your list and see a record of the e-mails you have sent them and see those that bounced it would be a good way to sort out any delivery problems

      33 votes
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        5 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
      • Add some basic CRM facilities

        Add some basic CRM facilities such as follow-up dates and next follow-up action.

        We also follow-up leads by phone so the availablilty of the above fields with perhaps the option of entering notes would be really helpful

        15 votes
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          under review  ·  3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
        • Entire record deleted when a customer unsubscribes. Does not allow us to review the customer's history. Why?

          Entire record deleted when a customer unsubscribes. Does not allow us to review the customer's history. Why? I would like to be able to review unsubscribes to see if there is a pattern -- in order to improve our customer service. With the records deleted, we have no idea if it's a particular autoresponder message, or if the person is new or has been there for years and bought products and services. How does removing a contact affect our sales reports?

          12 votes
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            2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to spell Customer Name correctly - not to lose customers

            You may lose customers, if you do not spell their name correctly. Most people appreciate (and expect) that you spell their name correctly. Wrong spelling creates annoyance, and you may lose customers or orders.

            The reason I make this proposal, is that in the current implementation, there are some strange restriction in how you can spell a customer’s name. In many cases, you cannot use correct spelling!?!

            If you would like to have European customers or just customers outside US, or US customers with such spelling of their name, the current version of 1ShoppingChart is not suited, as it does…

            9 votes
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              3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
            • Double Opt-In Link Decreasing Confirmations - - Please Customize!

              When current customers get the double opt in verification message, it has the long string: http://www.1shoppingcart.com/o?a=c60834282dbe03920b716271eed1a2e8

              This turns off users as it doesn't look like it is coming from the merchant (unline AR's and Broadcasts that we can personalize), and the word "shopping" in the link makes customers feel as if they are opting into purchase something.

              I have gotten quite a few complaints from customers wondering if the link was correct and worried about clicking on it, and I wonder then how many more HAVEN'T emailed and simply didn't bother confirming!

              Can you please make this link customizable for…

              8 votes
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                1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
              • Fix the Autoresponder tab in Edit Contact to be more efficient

                On the Autoresponders tab of "Edit Contact" all the autoresponders (ARs) should be listed (like the current change allows) but you should be able to click on multiple autoresponders all at the same time. For example, you used to be able to see all the ARs and click on the 2 or 3 that you wanted to send.
                When the previous changes were made you had to expand the number of ARs that were displayed. That was wasted clicks. I'm glad that all the ARs are displayed when you click "Subscribe to new AR" but now you have to make…

                8 votes
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                  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                • Opt in by list, not universal

                  Aweber allows us to set the opt-in info for each list we set up ... that's whether we want opt-in turned on and which email address to send notifications to when we have a new subscriber.

                  This is very handy because we don't always choose to have our prospects opt in. Would love to have this feature added to 1SC!

                  7 votes
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                    under review  ·  2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                  • 7 votes
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                      1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                    • Request Opt-in from unverified client

                      How can I broadcast an email to my unverified clients requesting them to confirm their email (opt-in)?

                      7 votes
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                        3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fix the first name / last name problems in database

                        As far as I can tell, your database does not save first and last name separately, because no matter how it's entered, when you pull out information from the database, it always thinks the last name starts after the first space in the name.

                        So, Mary Anne Smith is listed as:

                        First: Mary
                        Last: Anne Smith

                        This is a bizarre situation which messes up the integrity of the data.

                        I have been working around it by entering my people's first names with underbars:

                        Mary_Anne Smith

                        But now you don't accept underbars. Would you please fix this!

                        6 votes
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                          0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create a tag function that enables prospects to be enrolled in multiple autoresponders with 1 click.

                          Create a tag function that would permit prospects to enroll in multiple autoresponders with 1 click. For example when they sign up for the newsletter it also starts a product sequence autoresponder simultaneously.

                          6 votes
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                            1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please Change "Email Subscriptions" Tab Back To Alphabetical Sort

                            The Email Subscriptions tab for each contact used to sort in an intelligent default manner based on Campaign name.

                            Now, every time I visit a contact's Email Subscriptions page, they are not sorted in any particular matter. It seems totally random.

                            This means I have to sort them every time I visit the tab, and every time I do a new find in order to view more Campaigns.

                            Furthermore, after I change the number of results per page and click search again, I then need to resort the Campaigns twice, because the first time I click the button it sorts…

                            5 votes
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                              2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                            • When exporting a contact list to csv, the names are not differentiated by what autoresponder they signed up for.

                              When I export my contact list to csv, the names are not differentiated by what autoresponder they signed up for. This is very important information for a marketer to have.

                              4 votes
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                                1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                              • Put custom fields back in my search options

                                I manage my entire database by Member ID and need to search using that field as I have been doing for the past 10 years on this system. With the new search it takes me three different pages to search for one client. I've created the custom filter on the new search and I need a blank value field so I can easily plug in the member id and find my client.

                                4 votes
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                                  3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                • More information in export

                                  I would like to be able to export a more detailed report about contacts. I'd like to see opt-in status, verified/not verified, customer vs prospect, on mailing list, etc., plus a list of all the lists they are subscribed to.

                                  4 votes
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                                    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                  • new option to change contacts from prospects to customers

                                    Need option to change contacts from prospects to customers. Most of my contacts were added here before this was an option and were/are already customers. I need to be able to tell the software they are already a customer. Thanks

                                    4 votes
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                                      0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                    • enable tagging by user's click

                                      When user clicks on link of an email or a form, a tag can be added to that individual contact. This is CRITICAL for SEGMENTATION.

                                      4 votes
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                                        2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Provide way to remove a list of e-mail addresses from my database

                                        Since part of my sales process is offline and bypasses 1ShoppingCart.com I have a number of customers that I DON'T want to receive subsequent Reduced price promo e-mails. I therefore need a way to 'scrub' my 1ShoppingCart.com list of such e-mail addresses. I´ve been requesting this for years. Prior to switching to 1ShoppingCart.com I used a different auto-responder/list manager company and they had this feature - it saved me quite a bit of time and irate customer calls who demanded price adjustments after receiving a cut price promo e-mail within days or a couple of weeks of paying full price.…

                                        4 votes
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                                          1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Select/deselect all contacts

                                          I think it would be a nice feature to have the option to select/deselect all contacts? With out having to do it page by page.

                                          3 votes
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                                            0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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