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1ShoppingCart would rule the eCommerce world if you just...

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  1. Option for partial refunds (not just per product)

    We offer customers the option of a partial refund and they keep the product instead of them sending it back for a full refund.

    We currently have to wait 30 days to mark it as refunded so that it has to be done manually and will not refund them the full amount. We then add a note in the memo field stating they were partially refunded.

    It would be GREAT if there was an option to refund part of a product, or simply a set amount to refund.

    Please look into this!!

    140 votes
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      under review  ·  19 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
    • I would like to be able to change customer orders manually.

      Customers frequently input items, addresses, sizes or other options incorrectly, they call or email us to let us know of the needed changes, which we update in our separate system. But the automatic replies they receive from the cart still shows the incorrect order info. This confuses customers. We do not want to make them completely resubmit a new order. The ability to manually change the info in the cart would help tremendously.

      95 votes
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        11 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
      • shipping status indicator on the Current Orders page

        It would be very helpful to users and reduce the load on your servers to put either the shipping tracking number or just an X on the Current Orders display page to indicate if the order had been shipped.

        22 votes
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          5 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
        • **Import Shipping Tracking Numbers into order records after shipment is sent!!!

          Like many clients we use a fulfillment house to ship orders and handle customer service. Currently there is no method to import shipping tracking numbers once an order is shipped by our fulfillment house; it has to been done manually which is not a viable option. A simple import would be a huge time saver and allow for customer service to use 1ShoppingCart interface as a central database. I believe this would be a very attractive feature and help attract new business segments to 1ShoppingCart as it could be used in customer service settings.

          19 votes
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            4 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow MINIMUM Orders ONLY to Process

            We need an option to only process and accept a minimum order amount that is set by merchant. There is no possible way to do this on your shopping cart! We have to email or call every customer to tell them we cannot process their order because they did not meet the minimum order amount when in fact if the cart advised them it would save a lot of headaches. It is very labor intensive to contact each customer to tell them this. We are always asked "Well, why didn't you tell us this when we were ordering". We have…

            14 votes
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              1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
            • Manually Approved Orders

              We need manually approved orders to be forwarded automatically or via click/check box, etc. to the API. We have an automated USPS shipping label and tracking website that needs this information to complete shipping. Otherwise the ENTIRE order information must be manually entered into another system. This gets very time consuming and expensive when you reach our volume levels.

              12 votes
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                4 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
              • Shipping Labels - Print company name, make type larger

                Allow a company name to be printed as part of the shipping label when a customer wants an order shipped to their business address rather than home address. I have to handwrite it which looks unprofessional. The complete address is on their invoice/packing slip which makes the shipping label look like I made a mistake. And please make the type larger on the 2 smallest shipping labels. The type is too small and there is plenty of room to make it larger.

                10 votes
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                  2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                • Print actual postage labels for orders.

                  We need the ability to print the actual shipping labels with postage on them so we don't have extra steps such as going to the post office or using "Click-n-Ship" on usps.com.

                  This is a common function that needs to be implemented!

                  8 votes
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                    1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                  • let us set up an order export schedule

                    A really nice to have feature would be the ability to schedule regular order exports.

                    For instance, I would like to set up an export to be sent to me each week on Saturday of the weeks orders.

                    It is a real pain having to do this manually all the time.

                    7 votes
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                      1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bring Back the Duplicate Ordering Filter

                      You used to have this feature that could prevent duplicate orders within a month or whatever time frame you deemed. Now, its gone because you say the gateway has that option, but authorize.net does NOT allow you to choose the timeframe. Need this option back, especially when you offer $1 trials for 30 days with reoccuring membership after that...too many people cancelling and coming back in for just $1 becuase duplicates are not caught now.

                      7 votes
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                        2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                      • Warning Screen Needed Before Allowing Deletion of Orders

                        If orders are going to be deleted permanently it is important that one receives a warning. I accidentally hit the wrong button and deleteed 6 orders. Better yet, come up with a way to undelete deleted orders.

                        7 votes
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                          0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                        • Order Search Box

                          The most frequent function I perform is searching for an order. This currently requires MULTIPLE steps (click Orders, scroll to bottom of page where Search form resides, check boxes for 'unarchived' and 'archived' and select 'All Orders' from drop list, then enter Order#, click 'Search')

                          There NEEDS to be a search box at the top of every page where I can simply input the Order# and click a 'Search' button.

                          6 votes
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                            1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                          • sale price in manage products

                            New Feature Request: When you are in the manage product pages it would be nice to have a column showing the items currently on sale and the sale price. This would speed up the process of changing sale prices when you have hundreds of products for sale.

                            6 votes
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                              1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                            • invoice quantity field right justified

                              the price and quantity are joined together making price $44.95 quantity 1 look like $44.951. Quantity is a numeric field, it should be right justified.

                              6 votes
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                                0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                              • Make the tab "Order Notes" "jump out" with a flag is there is a note with the prod. order.

                                When viewing a new order and looking at the PRODUCTS ORDERED tab; the NOTES should be visible or FLAGGED if there are any. We miss important notes ALL THE TIME.
                                Make the tab "Order Notes" "jump out" with a flag or a moving icon, or bold, etc.

                                6 votes
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                                  0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                • Payment forms

                                  Would love the option to create payment forms that could be embedded or hosted on our site. This would allow payments to be taken directly on the sales page rather than sending the customer to a separate shopping cart. There are other CRM services that provide this ability. If 1shoppingcart offered this function, it would be a real benefit.

                                  6 votes
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                                    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                  • csv file upload with tracking numbers sent to the client

                                    It'd be great if you'll have the option of uploading a csv file with customer ID's / Order ID's and their corresponding tracking numbers, so that the system will be able to send them out in bulk, rather than input the tracking number for each order one by one. It should be rather simple to implement on your end, and would save A LOT of time and effort for us merchant, not to mention that this would save everyone hours of customer service calls, from clients who just want their tracking number. Looking forward to that!

                                    6 votes
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                                      1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                    • allow me to change this order from "manually refunded offline".

                                      I accidentally put an order as "manually refunded online" so the system is telling me I refunded my customer when really I have not because it has to be done online and it will not let me change it. Now I have no idea how to refund him for his order.

                                      6 votes
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                                        0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 4 votes
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                                          0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add the customer email address to the invoice

                                          Add the customer email address to the invoice, same as packing list

                                          4 votes
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                                            2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
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